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Acuity Docklands
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Customer Service Skills Training - 1 day - £495.00Customer Service training is not just for sales and customer support representatives. Effectively handling both internal and external customers is an essential skill for all customer facing staff at all levels.
Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. We can help you engage with the customer from the moment they call or walk in. Our course explores the skills needed for customer service and how different types of communication media effect the interactions we have with our customers. - Have you ever found it difficult to meet your customer' needs and requirements?
- Do you want to continue to grow those all important customer relationships?
- How do you handle those situations where you have to say no to the customer
Please click here for an outlineInvesting in customer service training is investment in the growth of your business just one disgruntled customer can have a big effect on your turnover. It takes on average 12 good service experiences to make up for just one bad so making sure you get it right first time is the key to success. If you want to deliver a truly world class customer service then we can help. Please call 0207 06 06 488 for latest dates |
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"I really enjoyed the course and will endeavour to put into practice what I have been taught. The trainer was very friendly and made the course very interesting" |
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Please contact us for more information. One-to-one or group bookings can also be arranged on dates to suit you and customised to your specific requirements. Please give us a call on 0207 06 06 488.
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